A common complaint concerning the retail worker shortage is that “no one wants to work anymore.” But a new survey by WorkJam suggests that a lack of investment in employee experience is to blame.
The survey of the frontline worker experience in fields from retail to restaurants to healthcare shows that employers are not investing enough in worker experience. Just as businesses strive to deliver quality customer service to keep their customers coming back, they must also work to create positive experiences for their employees to keep them satisfied and engaged.
Employers know the importance of worker experience and are looking to technology to do so, but they are not prioritizing the types of technological innovation that would improve employee satisfaction. A reluctance to improve worker experience can make an unattractive job even less attractive to someone looking for work.
You can read more insight related to WorkJam’s findings here.
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